
FAQ
Everything you need to know – answers to the most frequently asked questions about our products, shipping, warranty and more!
Do you have any further questions?
Send an email to info@douxe.nl
Products and services
What products does Douxe offer?
We specialize in ergonomic workplace accessories and offer the following products:
- Sit-stand desks – Electrically adjustable desks for a healthy working posture.
- Monitor brackets – For optimal screen position and more desk space.
Laptop Stands – Adjustable stands for an ergonomic sitting position.
Are the products suitable for business use?
Yes, our products are ideally suited for offices and business environments. They are designed to improve productivity and ergonomics in the workplace.
Can you also assemble goods?
We only offer this service for large orders. Most products are easy to assemble and come with clear instructions. Our customer service is always ready to help you with any questions.
Can I buy in bulk to supply an office with your products?
Yes, that is possible. We can make a customized quote and are happy to think along with you to find the best solution for your office.
Can I have products made with my own logo?
Yes, we offer customization options, including products with a company logo. Contact us to discuss the possibilities.
Delivery and returns
What are the shipping costs?
- Free shipping in the Netherlands for orders above € 30.00.
- Standard shipping costs apply for smaller orders.
When will my order arrive?
Orders placed on working days before 2:00 PM are usually delivered the next working day
Which countries do you ship to?
We mainly ship within the Netherlands, Belgium and Germany . Please contact us if you would like to know if we can ship to other countries.
I received a defective product, what now?
Please contact our customer service directly. We will be happy to help you and provide a suitable solution, such as a replacement product or a repair.
I want to return my order, how do I do that?
You have 14 days to return your product. Make sure the product is returned unused and in its original packaging. Contact us for the return process.
Payment
How can I pay?
At Douxe you can pay safely via:
- iDEAL
- Credit card (Visa/Mastercard)
- PayPal
- Klarna (pay later)
- Bank transfer
Can you create an invoice?
Yes, you will automatically receive an invoice by email after placing an order.
About Douxe
What makes Douxe unique?
We combine functionality and ergonomics with high-quality materials for an optimal workplace experience. Thanks to our own production line, we guarantee top quality and innovative designs . With our own warehouse in the Netherlands, we ensure fast delivery and direct availability . In addition, we like to think along with you and are always there for our end users - help is close by and customer satisfaction is our number one priority.
Where is Douxe.net located?
We are located in the Netherlands - Rotterdam . Our warehouse and distribution center ensure fast delivery and efficient service.
Can I come by to see the products?
At the moment we work mainly online and do not have a physical showroom. However, we can provide you with extensive product information and tailored advice.
How can I get in touch?
Our customer service is available to you via:
- E-mail: customer@douxe.nl
- Phone: 010-3220453
- Live chat: Available on our website
We are happy to help you!
Workplace Health and Ergonomic Standards
What is ergonomics and why is it important in the workplace?
Ergonomics is about designing a workplace in a way that supports the health, comfort and productivity of employees. An ergonomic workplace helps prevent neck, back and wrist complaints and ensures that employees can work comfortably and efficiently for longer.
What are the ergonomic guidelines for sit-stand desks?
A sit-stand desk should be easily adjustable so that the desk can be set to the correct height. The ideal height ensures that:
When sitting, place your feet flat on the floor and rest your arms at a 90-degree angle on the desk.
When standing, keep your elbows at a 90-degree angle and the screen at eye level.
The transition between sitting and standing is smooth and easy, preferably with electric controls.
Do your products meet ergonomic standards?
Yes, our products are designed according to strict ergonomic guidelines. They help support a healthy working posture and ensure a comfortable and efficient workplace .
Do your sit-stand desks comply with the NEN 527 and NPR 1813 standard?
Yes, our sit-stand desks comply with both the NEN 527 and NPR 1813 standards:
NEN 527 is the Dutch standard that sets the minimum requirements for desks, such as height adjustment, stability and durability.
NPR 1813 (Dutch Practical Guideline) goes one step further and provides additional ergonomic guidelines, such as larger adjustment ranges and optimal flexibility for different body lengths.
Can ergonomic products reduce work-related complaints and increase productivity?
Yes, our sit-stand desks comply with both the NEN 527 and NPR 1813 standards:
NEN 527 is the Dutch standard that sets the minimum requirements for desks, such as height adjustment, stability and durability.
NPR 1813 (Dutch Practical Guideline) goes one step further and provides additional ergonomic guidelines, such as larger adjustment ranges and optimal flexibility for different body lengths.
By meeting both standards , our sit-stand desks provide an ergonomic, safe and future-proof solution for any workplace.